INTERNATIONAL SHIPMENTS AND RETURNS

E-commerce logistics

Global24 will help you handle the international logistics of your online store.

How we work?

shipments and returns

Shipping support:

  • Your international customer orders a specific product using your ONLINE SHOP or from an e-commerce platform.
  • You send a COLLECTIVE PACKAGE to our Center near Wroclaw, we send it to our SHIPPING POINTS in Europe.
  • Your international customer receives a package from a LEADING COURIER in that country with a shipping address in their own country.

Return support:

  • Your international customer can use
    the provided LABEL, so they can send a return package free of charge at the post office or courier point.
  • All returns will be sent back to the address of YOUR STORE in Poland.

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Where we work?

From the beginning of our activity, we support our Partners by offering them fast and safe foreign courier shipments for companies.

We offer:

  • parcel delivery to England,
  • parcel delivery to Germany,
  • parcel delivery to France,
  • parcel delivery to Italy,
  • parcel delivery to Austria,
  • parcel delivery to Spain,
  • parcel delivery to the Netherlands,
  • parcel delivery to Belgium.

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WHY GLOBAL24?

What distinguishes us?
Why is it worth focusing on handling your e-commerce logistics with us?

Surprise your competitors with the SPEED of your deliveries – even 1 day within Germany from our center in Nowa Wieś Wrocławska!

Your customers in Great Britain, Germany, France, Austria, Spain, the Netherlands, Belgium and Italy can pick up their orders after 48 hours. Returns are identified by us on a daily basis and entered into the system and transported to the headquarters.

Your customer will receive shipments sent from an ADDRESS in their country, and RETURN to the address of our international warehouses.

Shipments are delivered by the BEST courier companies on the market:

  • Germany – DHL and DPD
  • United Kingdom – Royalmail and Hermes
  • France – Colissimo
  • Italy – GLS
  • Spain – Correos
  • Belgium – POST NL
  • Netherlands – POST NL
  • Austria – POST AT

Try out even with 1 shipment – no subscription fees or contracts.

In addition, we give you FREE access to the Global24 system, which allows you to use our shipping and returns services. It’s more than just a delivery confirmation software with a package tracking app. Global24 software is a proven tool for handling foreign deliveries and returns with an application for electronic confirmation of delivery.

We customize specific SOLUTIONS for your NEEDS.

Tell us what you need and how we can help you, and then we will do everything to meet your needs.

We will help you SELL on the biggest marketplaces (Amazon, Ebay) by providing SHIPPING and RETURN addresses.

This is important because selected marketplaces require foreign return addresses.

YEARS

On Polish market for 11 years

CLIENTS

During this time, we have served more than 2,000 customers

COUNTRIES

We handle shipments and returns in 8 European countries

We organize the largest conference in Poland on cross-border e-commerce.

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Our clients about us

They are the most important for us, because they prove the QUALITY of our e-commerce logistics services.

Global24 solved our big problem with the UK market, where after Brexit we did not have a favorable and fast solution for this country. Global24 solved our problem where, at this point, our shipment volume is steadily reaching the volume before Brexit.
Marcin Kaźmierczak
Managing director
Ratujesz.pl
We started working with Global24 because of the favorable prices of shipping and returns that they offer in the given markets. They have a flexible approach to each Partner who wants to establish cooperation.
Arkadiusz Klimek
Owner
Lunga.pl
We have been working with Global24 for 2 years now. Professional service logistics in the areas of shipping and returns facilitates us to serve our international customers very well. Also, using the solution of shipping and returns service to the UK after Brexit, opens up for us more markets in the countries concerned.
Messimo.pl

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Integrations

The combination of many sales channels within one coherent offer for the end customer is a perfect solution for both buyers and sellers. Comprehensive logistics for e-commerce, and thus flawless execution of customer orders, timely delivery, and quick returns service, positively affect the perception of the brand of a given online store.

Our e-commerce platform provides comprehensive logistics solutions to handle shipments and returns to and from foreign buyers. Combining the logistics service within one platform gives you great flexibility in handling sales, which is beneficial for you and your customers buying online.

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Our blog

On our blog you will find a handful of the latest information and tips from the world of e-commerce and e-commerce logistics.

more articles

FAQ

The most frequently asked question

What questions are asked most often and at the beginning of our joint adventure?

The Global24 system is the only way to use our shipping and returns services when selling abroad. Do you want your e-shop to work even more efficiently and faster, and to do some of the tasks for you? Then you need e-commerce integration. Access to our system is free, and all you need to do is register at portal.goglobal24.com. By choosing our system, you will effectively ensure your connection with suppliers, access to current inventory and other services.

Here’s what you get by adding integrations to your online store:

  • managing shipments from one place,
  • faster order fulfillment,
  • ability to generate foreign labels,
  • email notifications,
  • complaints and notifications within the system,
  • the ability to perform operations on mobile devices,
  • time saving.

E-commerce integration with our proprietary API Global24 and other systems allows you to automate the handling of foreign orders. Thanks to the connection with the most popular e-commerce systems, such as Baselinker, IdoSell or xSale, there is no need to enter data manually, and thus – handling orders will become even easier. In addition, you will effectively automate part of your work. It should be emphasized that the integration can be installed at any time of the online store’s existence. Therefore, if at the beginning you are not sure about your decision, you can use this option in the future. Then you will not only improve your services, but also improve the speed of order execution

The Global24 system allows the use of our shipping and returns services free of charge to all sellers who register at portal.goglobal24.com. It’s more than just a delivery confirmation software with a package tracking app. Global24 software is a proven tool for handling foreign deliveries and returns with an application for electronic confirmation of delivery.

We offer a free, end-to-end mobile solution to effectively monitor carrier performance and confirm deliveries in real time. It is an application that will allow you to do more, better and faster and will increase the profitability of your e-commerce. By registering on the portal, you can count on many benefits:

  • Easy management of shipments – most of the available functions of the tool are based on information about buyers’ orders. You can add orders manually or download them automatically by means of integration with other systems.
  • The demo version of the tool also allows you to generate labels for foreign couriers, which guarantees better efficiency and confidence in creating bills of lading.
  • Returns monitoring – the Global24 system contains up-to-date information about the returns we have accepted.
  • E-mail notifications – using dedicated software, you can configure e-mail notifications based on many events possible in the system. Messages can reach different addresses of the seller – alerts, notification status or e-invoices.
  • Complaints and notifications – you can submit notifications and complaints directly within the system.
  • Ability to perform operations on mobile devices

The free Global24 software is a precise response to the growing demand for a fast, accurate, efficient and easily accessible system for monitoring international delivery services. That’s why we created it for the most used mobile operating systems in the world – Android and iOS. This easy-to-learn software is designed for both smaller and larger companies. It optimizes many of the previous activities that were often performed manually, e.g. phone calls and e-mails, and reduces the amount of unnecessary paper documentation.

As mentioned above, access to the system is free, and all you need to do is register on the indicated website. What’s more, the application is quick to set up, allowing you to start using the most comprehensive cross-border delivery and returns software almost immediately without any subscription fee.

For what amount are shipments insured? Are there any thresholds or specific amounts? Yes, information on this subject can be found in the Global24 regulations. Shipment insurance is one of many additional services offered by courier companies. What’s more, it is a service available from both domestic and international couriers. For a relatively small amount, you can gain a sense of comfort and peace of mind, and in the event of an incident – quick claims settlement. Failure to deliver or damage to the goods in this situation means the payment of compensation. Here are the provisions of the Global24 regulations:

  1. For non-performance or improper performance of the service, compensation is payable for:
  • loss, partial loss or damage to a shipment carried out by the operator (i.e. by Global24), in the amount not exceeding EUR 500,
  • loss, partial loss or damage to a shipment carried out by cooperating entities, in the amount not higher than the insurance offered by the cooperating entity.
  1. Regarding insurance:
  • the operator recommends insuring the shipment and offers the service of covering the shipment with insurance, the cost of which is borne by the person paying for the service, in accordance with the current price list, also specifying the amount of the sum insured,
  • the Customer submits the order for additional protection of the shipment via the application or electronically.

Our services are tailored to the needs of online stores. We help to handle foreign logistics of e-shops. Are you wondering what makes Global24 stand out from the competition?

  • SHIPPING AND RETURN HANDLING – we will help you sell on the largest marketplaces (including Amazon, eBay) by providing local shipping and return addresses.
  • SPEED – you will surprise the competition with the speed of order fulfillment – up to 1 day in Germany and from 2 days in other countries (including Great Britain).
  • PACKAGE HANDLING TO GREAT BRITAIN – we provide logistic service in Great Britain after Brexit (from 48h with customs clearance included).
  • FLEXIBLE SOLUTIONS – we will adapt specific solutions to your needs – faster than in corporations
  • SIMPLE RULES OF COOPERATION – we offer cooperation on the basis of a simple, indefinite contract – no fixed fees and logistic minimums, both for shipments and returns. You can test ours even with a single shipment.
  • FOREIGN (LOCAL) ADDRESS – Your customer will receive shipments sent from an address in his country, and the return will be made to the address of our foreign warehouses.
  • LOCAL COURIERS – parcels abroad are delivered by leading Couriers on a given market.

Germany – DHL and DPD
United Kingdom – Royalmail and Hermes
France – Colissimo
Italy – GLS
Spain – Correos
Belgium – POST NL
Netherlands – POST NL
Austria – POST AT

  • TIME SAVING – you do not have to spend time choosing a carrier – we will advise you, based on current research, with whom it is worth starting cooperation abroad.

We have prepared an attractive offer for you, thanks to which shipping goods abroad will not be a problem! We make every effort to ensure that each shipment runs smoothly, and all international shipments entrusted to us reach their destination quickly and safely. Use the easy-to-use form today and see that the fastest and cheapest international shipments are only with Global24.

Would you like to use our dedicated tool, but you don’t know if a demo version is available? Of course! The demo of the tool is available to all sellers who register at portal.goglobal24.com. What is important? The demo version is completely free and does not require signing any subscription contracts. The Global24 system is the best way to use the services of sending parcels abroad and handling returns. The free version of the software is a great solution that will allow you to check if it is the right solution for your e-commerce business. By registering on the portal, you can count on many benefits:

  • Easy management of shipments – most of the available functions of the tool are based on information about buyers’ orders. You can add orders manually or download them automatically by means of integration with other systems.
  • The demo version of the tool also allows you to generate labels for foreign couriers, which guarantees better efficiency and confidence in creating bills of lading.
  • Returns monitoring – the Global24 system contains up-to-date information about the returns we have accepted.
  • E-mail notifications – using dedicated software, you can configure e-mail notifications based on many events possible in the system. Messages can reach different addresses of the seller – alerts, notification status or e-invoices.
  • Complaints and notifications – you can submit notifications and complaints directly within the system.
  • Ability to perform operations on mobile devices.

By choosing the Global24 system, you get the opportunity to automate foreign orders. In addition, thanks to integration with the best systems, you do not have to enter data manually.

Global24, together with the package shipping service, also handles possible returns from your foreign buyers. Thanks to this solution, they can send the product to the address in their country on their own – the same from which they received the shipment. Importantly, the system can generate a return label, thanks to which target recipients do not incur additional costs.

Wondering how long will it take for foreign returns to reach your warehouse? It should be noted that information about the return appears in the system the day after its acceptance at our foreign point. Parcels and letters from Germany arrive at our center in Nowa Wieś Wrocławska on the same day, while parcels from Great Britain and France – a day later.

The address that buyers can send returns to is the same address they received the shipment from. This means that for the recipients of Germany, France, Great Britain, Austria, Spain, the Netherlands and Italy, it is our point in this country (in Belgium it is a point in the Netherlands). In other words, for them, return shipments are domestic shipments.

As for local courier labels, they can be sent electronically or inside the package. The dedicated Global24 system also provides up-to-date information on returns. Simply put, you can check your returns senders and their location at any time. Bulk shipments with returns can be sent back to the seller’s warehouse once, twice or even three times a week or via an e-mail request.

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