EU Directive 2023/2673

Your returns process may not comply with the new EU law

From 19 June 2026, ecommerce returns must be simpler, faster and fully online.

For cross-border shops, it is not only a change in UX, but above all in operations and costs.

The following remain to come into force (19 June 2026) :

EU Directive 2023/2673

What do you need to change before 19 June 2026? ?

  • The return must be simple and fully online – the customer must be able to withdraw from the contract without contacting staff and without a manual process.
  • You must handle international returns – Selling cross-border? The new rules also cover international returns.
  • Your process must work automatically – Manual handling of returns generates costs and operational errors.
  • You need to control the cost of returns – More returns = greater impact on margins and logistics.

FOREIGN REFUNDS

Handling foreign returns without chaos

We help e-commerce shops with the foreign returns process in line with the new EU law (EU Directive 2023/2673).

FOREIGN RETURN ADDRESSES

In 24 hours return information in the system

Customs clearance
To UK included

10 LOCAL COURIERS

FAQ

Frequently asked questions

Check out the list of frequently asked questions about the e-commerce returns cost calculator

Yes, the regulations apply to all shops selling in the EU.

The process must be simple, fast and fully online.

If you sell abroad – yes.

Automation of the process and implementation of cross-border returns handling.

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Find out more about this law

On our blog you will find guides on how to prepare for EU Directive 2023/2673 and the new law on Return One Click

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Check if your FOREIGN returns process is ready

We will show you exactly what you need to change and how to embrace foreign returns.

Within 24 hours of completing the form, you will be contacted by our advisor regarding overseas logistics.