Returns from Germany

Parcels from Germany

Delivery from Poland to Germany within 24 hours!

RETURNS

How we work?

  • Your international customer can use
    the provided LABEL, so they can send a return package free of charge at the post office or courier point.
  • All returns will be sent back to the address of YOUR STORE in Poland.

RETURNS

Where do we process returns?

You will receive a physical address in Germany from the moment you set up your account. In this way, the address can be included in the regulations of your return policy, on the website or sales portals as the address for shipping returns.

Returns from Germany

WHY GLOBAL24?

109,1 MLD $


THE VALUE OF THE
E-COMMERCE MARKET

Electronics and media, fashion toys hobbies


THE MOST POPULAR E-COMMERCE INDUSTRIES
THE MOST POPULAR E-COMMERCE INDUSTRIES

119 €


AVERAGE ORDER VALUE (AOV) ONLINE

Amazon.de,Otto.de, Zalando.de


THE LARGEST SHOPS AND MARKETPLACES

Returns from Germany

Frequently Asked Questions

What questions are asked most often or at the beginning of returns from Germany?

In Germany we use DPD and DHL.

Global24, together with the package shipping service, also handles possible returns from your foreign buyers. Thanks to this solution, they can send the product to the address in their country on their own – the same from which they received the shipment. Importantly, the system can generate a return label, thanks to which target recipients do not incur additional costs. Wondering how long will it take for foreign returns to reach your warehouse? It should be noted that information about the return appears in the system the day after its acceptance at our foreign point. Parcels and letters from Germany arrive at our center in Nowa Wieś Wrocławska on the same day, while parcels from Great Britain and France – a day later. The address that buyers can send returns to is the same address they received the shipment from. This means that for the recipients of Germany, France, Great Britain, Austria, Spain, the Netherlands and Italy, it is our point in this country (in Belgium it is a point in the Netherlands). In other words, for them, return shipments are domestic shipments. As for local courier labels, they can be sent electronically or inside the package. The dedicated Global24 system also provides up-to-date information on returns. Simply put, you can check your returns senders and their location at any time. Bulk shipments with returns can be sent back to the seller’s warehouse once, twice or even three times a week or via an e-mail request.

Yes, Global24 as a thriving company on the German market has its return address in this location, which we will provide you with. This will help you, for example, when selling on German Amazon or eBay. There a German return address is mandatory.

Anyone who is the first to commercially introduce packaged goods to the German market is obliged to register LUCID. So if you sell in a Polish online store and send goods to end users in Germany even once a year, you have such an obligation. We write more about LUCID registration on our blog in the category “Germany”.

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